Product returns are only applicable to Ion Beam parts and components. Products must be returned in like-new condition. If accepted by Intlvac a 5% restocking fee will apply. Please contact Intlvac at firstname.lastname@example.org for RMA number.
It is Intlvac's belief that in most cases, although not all, we may be able to provide you a solution so that you may not have to return products to us. Please call one of our sales representatives for a return authorization (RMA) number before returning any products to us. The sales representative may request return approval for your product by our Technical Services department before an RMA can be issued.
An RMA number does not guarantee a refund or replacement. If a refund is initially issued and the manufacturer of the product finds the problem to be due to "customer abuse," the credit will be reversed and you will be notified of such action.
Intlvac will accept no responsibility, nor issue credit for packages damaged in transit for any reason. It is your responsibility to assure that the product is properly packaged for shipment. Freight charges are your responsibility and we highly recommend that you insure the item, at your expense, for the amount of the potential credit that you are seeking.
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Niagara Falls NY USA
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